to a very nice guy and told him of my situation and he said that he would note my account. Since my address is new and not listed on their records or whatever, they have to send the request through their "back Office". They "processed" it two months ago and it's in my account!
They did not follow up with me and put my account under collection agency. But after thinking more about what he told me, I decided to go online and "chat" with another Cox customer agent. She then transferred me to someone who didn't even realize they were getting a transfer call. Clearly Cox Communications provides no customer service. And it is quite unfortunate for my family that they are the only company available for service in our area. We would have never ever signed up for Cox voip with service that goes out when the power goes out! Also, when I order a product/service, they refuse to send me an email with a list/description of charges to confirm my order.
I find out after being on the phone for an hour with the main Cox number that the tech came to my house and nobody was home. Well a month later I get a bill and it states that I owe 117 and some change.